As with many office equipment companies, EBM dabbled in a lot of different products over the years - from weight-scale systems to intelligent typewriters.

Early on (about 1983), I got involved with our first desktop computer offerings. Two products from Digital Computer Corporation and one from a company called Vector Graphics. These were CP/M based machines and the Vector box actually had a 5 Meg internal hard drive.

Until 1992, I supported most everything we sold that was computer-based or computer related. I worked on UNIX and XENIX systems. On optical drive storage and retrieval and on 8" floppy drive word-processors.

With the death of CP/M, I spent many years inside of DOS machines and became the de facto "DOS Guru."

From 1992 to 1997, I ran the service department and spent more time using computers to get and sort data than I did working on them.

Then in 1997, in the midst of many corporate changes inside of our company, I turned back to computers. I stepped down as Service Manager and accepted a position as the Imaging Support Engineer.

Within a year, I achieved my MCSE and CNA certifications. I attended manufacture specific product and network training classes and began taking on the responsibilities of System Analyst.

When we entered the segment 6 arena, I was the dedicated imageRUNNER 110 System Analyst responsible for all pre and post sales support on the product, its front-end and any associated software enablers. My last position with IKON was in the capacity of 100% pre-sales technical support on high-end systems (C-level calls). (the Products)